Shipping Policy

Last Updated: March 10, 2025

Thank you for shopping with Nebula Collective LLC! We are committed to providing a smooth and reliable shipping experience. Please review our shipping policy to understand our shipping methods, delivery times, and terms.

1. Processing & Handling Times

• Orders are processed within 1-3 business days after payment is received.
• Custom or made-to-order items may take 5-7 business days to process before shipment.
• Orders are not processed or shipped on weekends or holidays.
• You will receive an email confirmation with tracking details once your order has shipped.

2. Shipping Methods & Delivery Estimates

We only ship via USPS and offer the following services:

Shipping Method	Estimated Delivery Time	Cost
USPS Ground Advantage	5-7 business days	Calculated at checkout
USPS Priority Mail	2-3 business days	Calculated at checkout
USPS Express Mail	1-2 business days	Calculated at checkout

• Delivery times are estimates and may be affected by carrier delays, weather conditions, or peak holiday periods.
• We currently ship only within the United States.

3. Local Delivery

We offer local delivery within 20 miles of our address (Nampa, ID 83651).

• Local deliveries are available.
• Delivery fees may apply and will be calculated at checkout.
• Customers will be contacted to confirm a delivery time.

4. Order Tracking

Once your order ships, you will receive an email with tracking details. You can track your package using the link provided.

5. Shipping to PO Boxes

We do ship to PO Boxes using USPS services. However, Express shipping may not be available for certain PO Box locations.

6. Shipping Restrictions & Address Issues

• We do not ship outside of the United States.
• If an incorrect shipping address is provided, please contact us immediately. Once an order has shipped, we cannot change the delivery address.

7. Delays & Lost Packages

• Carrier Delays: We are not responsible for delays due to USPS operational issues, weather conditions, or peak holiday shipping.
• Lost or Stolen Packages: Once a package is marked as “Delivered” by USPS, we are not responsible for lost or stolen packages. If your package is missing, please check with your local post office and file a claim with USPS.
• Damaged Packages: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging.

8. Contact Us

For any shipping-related questions, please contact us at:

📧 Email: hello@nebula-co.com